FAQ's
Privacy Policy
At Bronwyn Andrews Consultancy, we respect the privacy needs of our valued customers and members. Our Privacy Policy outlines what specific information is gathered on the site and how that information is used.
We require information related to either your business or personal information to facilitate in sending and payment operations for Bronwyn Andrews products and services. In addition to the information you provide to us, our payment system and online portal may need to collect further information about you for the purposes of identification and verification.
Our site and payment system does not sell or rent your personal or business information to third parties.
Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our valued customers. If you have questions or concerns relating to our privacy practices, please feel free to contact us at hello@bronwynandres.com.
Shipping and returns Policy
In addition to your statutory rights, Bronwyn Andrews Consultancy gladly offers the ability to return your items within 30 days of the date of purchase (or within 30 days of receiving the order for online purchases). All items must be unopened in their original condition and original packaging to qualify for return.
Please note: Shipping costs of already dispatched orders are non-refundable. All postage expenses for change of mind returns will be at customer expense.
This policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement. Further information is available ACCC Help
Your original receipt is required as proof of purchase. We offer the below return options depending on the item you are returning:
FULL PRICE ITEMS
Items purchased at full price (no promotions / discounts applied) are eligible for exchange, gift card or refund to the amount equal to the purchase price of the returned item(s).
SALE ITEMS
Items purchased at clearance markdown price online can be returned to one of our warehouse for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
FAULTY ITEMS
If you feel your item is faulty please contact Customer Service to discuss your options at hello@bronwynandrews.com
ONLINE PROGRAMS
Online programs are not eligible for a refund.
Shipping information
Australia – Standard Delivery
Standard shipping within Australia is charged at a flat rate of $8.00 AUD.
Orders are sent via Australia Post, with an estimated delivery timeframe of 2 to 5 business days.
Australia – Express Delivery
Express shipping within Australia is charged at a flat rate of $12.00 AUD.
Orders are sent via Australia Post, with an estimated delivery timeframe of 1-business days.
Regular Timeframes
Regular orders: 2-7 business days for delivery.
Express orders: 1-3 business days for delivery.
Please note: that during peak times. These timeframes may differ. If you have any questions, please feel free to reach out to us at hello@bronwynandrews.com
You can track your order with the shipping information that will be sent to your email when your package has been sent.
International Delivery and Express Delivery
Please note that any international purchase costs will be dependent on country and area. All international shipping costs will be stated at time of purchase.
Canceling your order
Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order. This includes editing your shipping address and adding or removing products from your order. Please refer to the above returns policy for more details.